Store Policies

This is the website of Sickles Market LLC

Our store's address is:

Sickles Market
1 Harrison Ave
Little Silver, NJ 07739

We can be reached via our online contact form or you can reach us by telephone at (732) 741-9563.


Our Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively, you can call our store's customer service department at (732) 741-9563 to enquire about returns and refunds.


Shipping

We currently ship to locations in the United States.  Note that there are restrictions on some products, and some products cannot be shipped to particular states..

When you place an order, shipping date estimates will vary depending on the time the order was placed and the selected shipping method.  Currently, we offer UPS Ground (3-5 business days) and UPS 2-day (2 business days) shipping options.

Orders received before 2:30 PM eastern time will ship out that same business day, excluding weekend days and holidays. Orders placed after 2:30 PM or on holidays or weekends will ship out the following business day.

Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping charge will be presented to customers prior to our processing of any payment. 


Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. 

Our Security Certificate is issued by GeoTrust, an internet leader in SSL certification, and we utilize industry-leading payment processor Authorize.net.


Privacy

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect the e-mail addresses of those who subscribe (opt-in) to our email newsletters, or via information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site .

If you supply us with your postal address on-line you will only receive the goods or services for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by calling us at the above telephone number.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to a description of information that we maintain about them.

Consumers can access this information by or logging into their website account.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Also, customers can have this information corrected by or editing their website account information.

If you feel that this site is not following its stated information policy, you may contact us at the above listed address or phone number. 


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For over a century discerning food lovers have relied on Sickles Market, a 4th generation family-owned market, to provide the best of the best artisan foods to be found anywhere. Online shoppers discover a well-edited selection of unique and tried-and-true specialty food products delivered with outstanding customer service.